Return & Exchange Policy

Return Conditions

• Items can be returned within 14 days from the delivery date.
• Products must be unused, undamaged, and in their original packaging.
• Return shipping costs are paid by the customer.
• Refunds are issued to the original payment method once the returned item is inspected and approved.

Exchange Conditions

• Exchanges are processed based on stock availability.
• The customer is responsible for all shipping costs for exchanges.

Non-Returnable Items

• For hygiene and safety reasons, certain products (e.g., personal care, intimate items) cannot be returned unless defective or damaged upon arrival.

Return Process

• Contact us at info@sezeria.com with your order number and reason for return.
• We will provide the return address and instructions.
• Ship the product back to us using a trackable shipping service.
• Once we receive and inspect the item, we will confirm your refund or exchange.